General Information

Q: What is LGCYPet? A: LGCYPet is a company dedicated to creating personalized memorials for pets. We offer a variety of products such as engraved stones, photo frames, and keepsakes to help you honor and remember your beloved companion.

Q: How can I contact LGCYPet? A: You can contact us via our website’s contact form, email us at [email protected], or call our customer service hotline at 1-800-123-4567.

Ordering Process

Q: How do I place an order? A: To place an order, visit our website, select the product you want, and use our online customization tool to personalize it. Once you are satisfied with your design, proceed to checkout to complete your purchase.

Q: Can I preview my customized product before purchasing? A: Yes, our online tool provides a real-time preview of your customized product. You can make adjustments and see how the final product will look before placing your order.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payment.

Customization

Q: What customization options are available? A: You can customize your product with photos, names, dates, and personal messages. Our tool allows you to select fonts, sizes, and placement to create a unique and meaningful memorial.

Q: Can I make changes to my order after it has been placed? A: Changes can be made within 24 hours of placing your order. Please contact our customer service team immediately to request any modifications.

Shipping and Delivery

Q: How long does it take to receive my order? A: Orders typically take 7-10 business days for production and an additional 3-5 business days for shipping. Expedited options are available at an additional cost.

Q: Do you ship internationally? A: Yes, we offer international shipping. Shipping times and costs may vary based on the destination.

Q: How can I track my order? A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.

Returns and Refunds

Q: What is your return policy? A: We offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or replacement. Custom products may have specific conditions for returns.

Q: How do I return a product? A: To return a product, contact our customer service team to initiate the return process. We will provide you with a return authorization and instructions on how to send back your item.

Q: When will I receive my refund? A: Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to the original payment method.

Products and Materials

Q: What materials are used in your products? A: Our products are made from high-quality materials such as natural stone, durable acrylic, and premium wood to ensure longevity and a beautiful finish.

Q: Are the materials eco-friendly? A: We strive to use eco-friendly materials and processes wherever possible. Our commitment to sustainability ensures that your memorial is not only beautiful but also environmentally responsible.

Additional Services

Q: Do you offer gift cards? A: Yes, we offer gift cards in various denominations. They can be purchased on our website and used towards any product.

Q: Can I order a custom product not listed on your website? A: If you have a specific request for a custom product, please contact our customer service team. We will do our best to accommodate your needs and create a unique memorial for your pet.

Community and Support

Q: Do you have a community for pet owners? A: Yes, we have an online community where pet owners can share stories, offer support, and connect with others who understand the bond between pets and their families.

Q: How can I share my experience with LGCYPet? A: We encourage you to share your experience on our website, social media pages, or by leaving a review. Your feedback helps us improve our services and products.